wants to delight customers, above and beyond the call of duty
has intimate knowledge of the customers needs
has empathy for the customers situation
is able to communicate clearly, both written and in speach
talks in a way the customer can understand
has a "thick skin" and is able to handle complaints, even when handling unpleasant customers
works accurate and with eye for detail
handles in the best interest of both customer and company
is able to use automated information systems to analyse the customers situation
is able to suggest improvements to the various communications by the company (eg. website, FAQ, etc)
has a pleasant, friendly style
is willing to build a long-term relationship with the customer (not a "job-hopper")visit : http://www.globalcallcenterjobs.com »

Contact this User:

• E-mail: homejobsplace@gmail.com