Ensures proper operation of TeamChimes hardware, software programs, page and phone handling systems; is able to troubleshoot and work with Information Systems and Persistech.Ensures requests have been completed in an efficient and timely manner according to current departmental standards, priorities and patient appointments.Functions as a liaison between Patient Transportation and other departments.Develops and promotes positive effective customer service relations with patients, patient family members, visitors and staff; ensures accurate and timely dispatch of transport requests; ensures maximum staff productivity.Resolves problems related to patient, visitor, staff or employee complaints; resolves problems associated with Patient Transport Services; recommends and participates in the solution of on-going problems or trends.Acts as a positive role model; possesses integrity, focus, commitment, flexibility, diplomacy and a team spirit. Is reliable and trustworthy. Directs the activity of the transport function and transporters, ensuring timely completion of tasks; monitors procedures related to availability and completion task, follows-up on issues related to service and operations.Effective organizational skills necessary to plan, organize, coordinate and direct the activities of transport requests and associates productivity. Service/quality mentality and attitude.High school graduate, equivalent or equal-related experience.Preferred dispatcher, transport or hospital experience.Basic computer skills utilizing a Windows-based Operating System ability to troubleshoot system problems related to computer or software systems and initiate internal or external resolution to system issues.Analytical ability to constantly evaluate task and personnel status; interpret demand and response times in accordance with patient acuity and personnel availability.Mental ability to provide excellent judgment for problem solving related to response time and performance of associates coordination of activities related to Patient Transportation Services; enforcement of policies under emergency or stressful situations.Excellent interpersonal skills necessary to interact, motivate and communicate with a wide range of staff and hospital personnel in a professional manner; guest relation skills must be strong, genuine and noticeable.Physical ability to withstand frequent to prolonged sitting or walking if performing transport functions.Effective verbal and listening communication skills.Ability to work in general hospital environment with the potential for category I exposure related to blood and body fluids when transporting patients.Great People. Great Service. Great Results.At Compass Group, The Americas Division, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If youre looking for a career where you set the standard for personal advancement, then Compass Group, The Americas Division is for you! Working together, we will continue to experience success as the industry best.Achieving leadership in the support services industryCompass Group, The Americas Division is a diversity growth-oriented organization.

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