Product Support Specialist Sr. - Company Description:
John Crane designs and manufactures seals and associated products for the oil and gas, chemical, pharmaceutical, pulp and paper and mining sectors. Since the companys founding more than 90 years ago, John Crane has become the acknowledged global leader in its field with approximately 20 manufacturing sites and more than 6,000 employees located in 50 countries.
Technical Support: determine customer requirements and expectations in order to recommend specific products and solutions.
Recommend alternate products based on cross referencing competitor seals or identifying replacements for OEM provided products.
Work toward the resolution of customers' complaints or problems; analyze customer complaints or returned materials and initiate corrective actions.
Train/educate on the technical aspects of US Seal products and assist the customer with their applications.
Remain current on consumer preferences, changes in local codes and product developments.
Work with and coordinate with suppliers and other departments within the company to assure the quality of products or services.
Develop and maintain documents and procedures for the control of purchased products.
Design and implement inspection procedures and policies.
Communicate to the planning and purchasing personnel any urgent matter or issues regarding purchased products.
Setup and maintain product and vendor databases.
Qualify and structure new products or bill of materials. Maintain documentation.
Focus on safety and zero harm culture.
Establish work/process flow in branch to effectively control cost.
Manage time effectively, meet personal goals and work effectively with other members of the team.
Maintain proficiency in using personal computer, data entry terminal, internal applications and other common office equipment and software.
Follow company policies and procedures.
Present a professional image at all times to customers and vendors.
Perform other duties as assigned.
Qualifications: College degree in engineering and/or the equivalent of 4 years mechanical seal related experience. LEAN mfg. experience is preferred. CAD capabilities helpful. Must be PC literate; able to use Microsoft Excel, Word, Email, PowerPoint and must have good written and verbal communication skills.
"It is the policy of John Crane to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, color, religion, gender, sex, sexual orientation,genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. In addition,John Crane will provide reasonable accommodations for qualified individuals with disabilities."